Caribe Portuguese Bakery

Reviews about Caribe Portuguese Bakery

• Jay M. P.

  Oct, 13 2018
  ★ ★ ☆ ☆ ☆
  We went here to order my niece's birthday cake because we had previously gone here to get last minute birthday cakes for officemates. The cakes on display that we just chose on the spot were always good.
  
  This time, we ordered 2 cakes (1 big, 1 small), both fondant 2 weeks in advance for her birthday party this past Sunday. On the same day we ordered both cakes, we called right back to cancel the small cake because we realized it was no longer needed. On the large cake it was agreed that there was to be a fondant decoration that was going to be created and placed on top. Four days before the party we went to talk about adjusting the size of the cake. We were told they cancelled the WHOLE ORDER. We were quite confused. Did they cancel our whole order because they were mad that we cancelled the small cake? I don't know.
  
  So we added back on the small cake and asked them turn it into a two layer cake. They said ok, but they charged us more than the original price. And to top it off, they said they can no longer do the fondant decoration on top. They would have to just draw it on flat on the top layer. So, we basically paid more for less. But what could we do? We were stuck.
  
  On the day of the party, we were called and were asked to come later to pick up the cake because they were still working on it. They weren't even finished with it yet! When we got it, the fondant design on top looked like it had just be put on that morning, it had not even dried. AND THE CAKE WAS LOPSIDED! It was UNEVEN and TILTING to the right side! Absolutely horrible and unprofessional.
  
  We will never be going here for any cake in the future again and I highly recommend that no one ever order a fondant cake from them because they obviously do not know how to do one correctly. I would only go here if you needed a quick cake, like a Carvel. If you want something a little more involved, go somewhere more professional.
• Lillian Bonachea

  Dec, 30 2017
  ★ ★ ☆ ☆ ☆
  Service lately has been going downhill, they mix up the orders and make you wait a long time. Just recently order a toasted roll and it was hard as a rock. Not happy with their service.

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