Dr. Warren M. Klein, MD

Reviews about Dr. Warren M. Klein, MD

• Rease Riverz

  Jun, 04 2018
  ★ ☆ ☆ ☆ ☆
  I would like to begin my review by saying dr. Klein is wonderful. Unfortunately i can't say the same in reference to his staff. The customer service is poor, especially their phone etiquette. Rude and unprofessional would summarise my experience with his office. It is understandable that at certain times during the day your office may be flooded with calls and patients coming in and out. But, it is inexcusable to have a patient new or old call your office multiple times only to be hung up on seversl times and placed on hold for 15 minutes not once but twice. We all have jobs and at the end of the day your first impression maybe the last impression you give to someone. Why would anyone want to go to this office after the secretaries rude behavior. Every patient should be treated and greated with respect, your work load or mood shouldn't change the way you treat patients over the phone or in person. This staff needs a work shop on customer service immediately.

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